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IT

While you can still submit requests via email, submitting them via the Service Desk allows you to easily submit requests under various topic areas, providing a more organized approach.

Common Requests

Desktop/Laptop support

If you are having computer problems, let us know here.

Required fields are marked with an asterisk*

e.g. My laptop shuts down unexpectedly

Please provide details, such as the model of your laptop (Mac or Windows), or the specific problems you are having (e.g. screen blinks).

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